1. Where are you located? What are your hours?

We are located at 75 Waneka Parkway located in the Confluence SBC in Lafayette. We are open daily Monday thru Friday 9am to 5pm.

2. Do I need to pay in advance for your service? 

No. We do not charge upfront for our service work. However you can make an appointment here on our website. We do ask for payment on parts over $100.

3. Can I get my repair rushed? 

Yes, you can! We charge $175 an hour for this service and you are moved to the top of the queue. However, some test and repairs can take a while to complete so please take that into consideration when requesting this service.

4. How long will my repair take to complete?

Our usual turnaround time is anywhere from 24 to 72 hours, depending on the machine and the repair. Each computer is different from another and your repair could take shorter or longer based on a number of factors including: running the operating system, viruses and malware, parts, hardware in the computer, and any prior maintenance work done on the machine.

5. What should I bring for my repair? 

If you're bringing a laptop or macbook for service please bring your charger. If it's a desktop, please just bring the unit unless you're having issues with the mouse and keyboard or you have concerns about another device you have connected to it. Also, it's really important to bring/know your password if required for the machine.

6. Is my computer and data safe with Shawn's Computer Repairs?

We treat each device as though it's our own. We really care about our repair service and the customers we serve. While we know it may not be possible to make everyone happy, we strive to do our best. We have a solid reputation in the community. For any other hesitation, we encourage checking out our reviews and reading our privacy policy at the bottom of this page.